Q & A

Reservations

Can I make a reservation on the day?: You can make a reservation by phone or online.The room may already be fully booked on the day of the event, so be sure to check the room availability on the day by telephone or online.。

Can someone different from the guest make the reservation?: You can make a reservation even if you are different from the guest.
When making a reservation on the website, please enter the actual guest's name.
If you would like to change the guest, please go to the Confirmation / Change / Cancel page of the reservation details.

Can I make a reservation for two or more people at once?: Please specify the desired number of people (per room) and the number of rooms in "Condition search" on the accommodation reservation page.
For example, when booking 2 twin rooms for 4 people, please search for vacancies with 2 people and 2 rooms reserved.
Room types available for 2 people are displayed. Also, only the same room type can be reserved at once.
If you book in separate room types (single / twin etc.), please make a reservation for each room type.

How many months in advanec can I make a reservation?: We accept reservations up to about 6 months in advance including the month in which the stay will occur.
Please understand that the reservation acceptance period may differ depending on the plan selected and there may be dates when rooms are unavailable.
For details, please see availability of the hotel.

Do you have a waiting list?: We do not provide a waiting list for reservations.

Can I book only minors as a guest?: Minors below middle school age are not allowed to stay in a room without a guardian accompanying them.
In addition, for minors above high school age, consent of a guardian is required.
Please inquire with the hotel by phone or via the Contact Us page.

Can you issue areceipt?: Receipts are issued upon checkout for guests who paid directly at the hotel.
If there is request regarding the address of the receipt, please tell us during check in.
If you would like a receipt to be reissued, please inquire directly with the hotel.

Can I change the guest name or arrival time entered at the time of the reservation?: Yes, you can change a reservation via the page to check, change or cancel reservations.

Can I check my reservation?: A reservation confirmation email is sent when you make a reservation.
You can also check the reservation status on the page to check, change or cancel reservations.

Pricing

How many days in advance from the reservation date will a cancellation charge occur?

A cancellation fee will be charged based on the hotel’s terms and conditions.

Previous day	20% of room charge
On the day	80% of the room charge
No-show	100% of the room charge

However, if you make a reservation via the internet, the cancellation policy may differ depending on some plans. Please note that the cancellation policy is described in the plan explanation and reservation confirmation e-mail.

Is there an extended stay fee?: Regarding the extension fee,
"Single / Double" is 1,000 yen (tax included) per room per hour, "Executive Double Room / Executive Twin Room / Standard Triple Room" is 2,000 yen (tax included) per room per hour, "Executive Triple Room / Family Room" Is 3,000 yen (tax included) per room per hour. If you check out after 2:00 pm, the full basic accommodation charge (room charge) will be charged. Please note that we may not be able to accept extensions.

How do I pay?: Pre-payment (online payment) ・ We will pay by cash or various credit cards at check-in.

Is the price of the room per person?: This website displays the price per person and the total number of passengers. The price shown includes tax.
No service charge is charged. In Tokyo, an accommodation tax will be levied according to the accommodation regulations. Accommodation tax is included in the room rate.

Check-in / Check-out

What time is check-in and check-out?: Our check in time is 15:00 and check out time is 10:00.

Can I use a credit card?: Yes, you can use a variety of credit cards.

Can I pay in currency other than Japanese yen?: We only accept payment in Japanese yen.

Breakfast and meals

Do you provide meals?: Meals are not available. For meals, please use a nearby restaurant.

Can I bring meals to the room?: Yes, you can bring meals to your room.

Accompanying children.

How do I make a reservation with chiｌｄren?: If children under elementary school age sleep together in the same room as their parents, please apply only with the number of adults, not including the number of children. One bed is available for one guest. If you would like to use the bed with one child under elementary school age, please make a reservation as an adult. Also, for children above elementary school, please book as adults.

Is there a children's fee?: If a child is using the bed alone, the price will be the same as the adult rate.

Do you provide baby beds?: We do not have a baby cot.

Various services

Can you make arrangements for taxi service?: We accept if you wish. However, if you arrange at the front desk.

Does the hotel have a laundry service?: No laundry service. There is a laundry (charged) on site.

Do you have a regular medicine?: In accordance with related laws and regulations, we are unable to prepare pharmaceutical products including oral drugs. Bandages are available at the front desk.

Can you make arrangements for a massage?: Massages are not arranged.

Is there a safety deposit box?: There is no safety deposit box in the room.

Do you have a copy service?: We accept charges at the front desk. Please contact the front desk when using.

Do you have a fax service?: We accept charges at the front desk. Please contact the front desk when using.

Room equipment, rental items and Wi-Fi

Can I connect to the Internet?: You can connect to high-speed wireless LAN (Wi-Fi). Please check the SSID and password displayed on the presented paper in the room. There is no wired LAN available.

Is there a rental of a DVD player? Can I watch a DVD on the TV in the room?: We do not rent DVD players. In addition, please refrain from bringing in playback equipment as the external connection of the TV is restricted.

Is there a refrigerator (minibar)?: No refrigerator installed.

What function does the toilet in the guest room have?: Depending on the room, a toilet seat with a cleaning function is used.

Do you have a trouser press?: Trouser press is not available.

Do you have a rental PC?: There is not.

What are the rental listings? Can I make a reservation in advance?: Please see the facilities and services page on this website for rental equipment. There is a limited number of rental items. Please contact the front desk for reservations.

What kind of equipment and amenities does the guest room have?: Please see the guest room details page on this website for the equipment and amenities provided for each room type.

Facility and equipment

Is there an ice machine in the hall?: There is not.

Is there a vending machine in the hall?: There is no vending machine in this hotel.

Do you have a non-smoking room?: All rooms are non-smoking.

Is it possible to connect the HDMI terminal to the TV in the guest room? (Can the TV in the guest room be externally input?): Please refrain from connecting devices brought in from outside to the TV in the guest room.

Can I smoke in my room or hotel?: All rooms and halls are non-smoking, including electronic cigarettes.

Is there a parking lot?: There is a pay parking lot located a 2-minute walk from the hotel.

Is there a bicycle parking lot (for bikes and bicycles)?: There is no dedicated bicycle parking lot for customers.

Can I bring my bicycle into my room?: Please refrain from bringing bicycles.

Is there a microwave in the hall?: There is a microwave in the laundry room on the first floor.

There is a microwave in the laundry room on the first floor.: There is not.

Is there a large public bath in the hotel?: There is not.

Is there a coin laundry in the hotel?: There are free washing machines in the laundry room on the first floor.

Is it barrier-free?: No，it isn't.

Others

Can I carry the room key with me when I go out?: You can bring your own. You can also leave it at the front desk.

Is there a closing time?: We do not have a closing time.

Can I invite a acquaintance to my room who will not be staying in the room?: We ask that you to refrain from having your guest to enter the rooms, except for hotel guests. Please meet with your guests in the lobby on the first floor.

Can I bring an assistance dog(guide dog, hearing dog, service dog, etc.)?: ごYes. If you have a specific request for room allocation, etc., please tell us.
Your dog’s meals and excrement disposal are your responsibility.

Does the hotel have an email address?: Please contact us using the Inquiry Form on our website. Please understand that it may take some time for us to reply depending on the contents of your inquiry. If you are in a hurry, please contact us by phone.

Can I bring a pet?: Pets are not allowed in our hotel.